Our primary goal is to make sure that you’re satisfied with any and all Apex Optics products. If, for whatever reason, the product doesn’t work as it should or it didn’t meet your expectations, we’d be happy to take it back and issue a refund.
To be eligible for a return, your item must be unused/unmounted, and in the same condition that you received it and in its original packaging. It’s highly recommended that you keep the original product and shipping boxes, and all packing materials for the purpose of returns.
Here are some additional items to note for all returns:
- The product must not be damaged, scratched, scuffed, or defaced in any manner
- The original product box (with custom foam cutouts) must be used for the purpose of shipping the product back to us
- All original items in the product box are present and in “like new” condition (includes items such as product manuals, lens cloth, batteries, covers and sunshades, etc.)
- Riflescopes being sent back must not be show any wear, mounting, or usage marks
To initiate a Warranty return, please open a ticket on our Support Site and we’ll process it as quickly as possible.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will inspect the products to make sure that they meet the conditions outlined above. Once that’s done a refund will be processed, and a credit will automatically be applied ONLY to your original method of payment within 3 business days. There are no exceptions to this rule.
Late or missing refunds
If you haven’t received a refund within 30 business days, please first check your credit card statement again, and then contact your credit card company. Depending on the bank or card issuer, it may take some time before your refund is officially posted to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Your refund will be made to the original method of payment and and at the original purchase price and currency.
We will replace items if they are defective or not working as they should.
If you need to make a warranty claim, open a support ticket and our technical support team will work with you to get it taken care of.
If decide to cancel your order before it ships you may do so by logging into your account Dashboard. Doing so before it ships will avoid any cancellation charges.
If you cancel your order after it has shipped your order will incur a 5% cancellation administrative charge, and it will be deducted from your refund.
You will be responsible for paying for the shipping costs for returning the item to us. Any shipping costs paid during your initial purchase are non-refundable.
If you are returning an item to us, you must use a trackable shipping service and/or purchase shipping insurance. We don’t guarantee that we will receive your returned item, and are not liable in the case of items lost or damaged in transit while en-route to us.
Contact us for questions related to refunds and returns.