Customer Experience & Warranty Specialist
Location: Calgary, Alberta
Employment Type: Full-Time
Department: Customer Experience & Operations
About Apex Optics
Apex Optics is a premium optics company serving the precision shooting, hunting, military, law enforcement, and outdoor communities. We pride ourselves on designing world-class products and backing them with industry-leading customer service, fast fulfillment, and an exceptional ownership experience.
We’re looking for a highly motivated, detail-oriented Customer Experience & Warranty Specialist to become the front line of the Apex customer experience. This role combines customer support, technical troubleshooting, warranty service, shipping, and inventory management into a fast-paced position where no two days are the same.
Responsibilities
Customer Support & Sales
- Serve as the primary point of contact for customers via phone, email, and website support requests
- Provide knowledgeable product recommendations and technical support
- Assist customers in selecting the right optics for their application
- Deliver a professional, responsive, and solutions-focused customer experience
- Support direct-to-consumer (DTC) sales inquiries
Warranty & Technical Support
- Inspect products submitted for warranty evaluation
- Troubleshoot product issues and perform hands-on repairs where appropriate
- Determine warranty eligibility and recommend repair or replacement solutions
- Coordinate replacement products and spare parts shipments
- Perform Test & Evaluation (T&E) inspections on returned products and demonstration units
Shipping, Logistics & Inventory
- Generate shipping labels, packing slips, and shipping documentation
- Pick, pack, and prepare dealer and retail orders for shipment
- Assist with inventory management and stock control
- Resolve shipping issues, delivery delays, and carrier claims
- Help maintain an organized and efficient warehouse environment
Requirements
Technical Aptitude
Applicants should be comfortable working with mechanical products, hand tools, and precision components. Experience inspecting, diagnosing, or repairing technical products is considered an asset.
Industry Knowledge
A working understanding of the shooting sports, hunting, firearms, and precision optics industry is required. You should be comfortable discussing riflescopes, binoculars, rangefinders, and related products with customers.
Customer Service
We’re looking for someone who is:
- Friendly and professional
- An excellent written and verbal communicator
- Patient and solution-oriented
- Confident working directly with customers
- Passionate about delivering an exceptional customer experience
Organization & Attention to Detail
Success in this role requires the ability to manage multiple priorities while maintaining accuracy in:
- Warranty claims
- Inventory tracking
- Shipping documentation
- Order fulfillment
- Customer communications
Compensation
- Competitive compensation based on experience
- Full-time, permanent position
- Opportunity to grow with one of Canada’s fastest-growing premium optics companies
Location
This position is based in Calgary, Alberta.
This is an on-site position and is not available as a remote role.
How to Apply
Please email jobs@apexoptics.co
Subject: Customer Experience & Warranty Specialist – Your Name
Please include:
- Your resume.
- A brief summary of your customer service experience.
- A short overview of your experience or familiarity with the shooting sports, hunting, or outdoor industry.
Join the Apex Team
At Apex Optics, customer experience doesn’t end after the sale—it’s one of the foundations of our brand. If you’re passionate about helping people, solving problems, and supporting premium products that customers rely on in the field, we’d love to hear from you.
