TERMS AND CONDITIONS
TERMS AND CONDITIONS
Last Updated: December 15, 2025
These Terms & Conditions apply to all purchases from, and use of, the Apex Optics website and products. By accessing this website or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in full.
1. Overview
Apex Optics designs and sells premium optical products. Our goal is to ensure customer satisfaction while clearly defining the rights, responsibilities, and limitations applicable to all purchases.
These Terms & Conditions constitute a legally binding agreement between you and Apex Optics.
2. Returns Eligibility
To be eligible for a return, all of the following conditions must be met:
- The product must be unused, unmounted, and unmodified
- The return must be initiated within 30 days of the original purchase date
- The product must be in like-new condition with no signs of wear, mounting, or use
- The product must be returned in its original packaging, including all custom foam inserts
- All original accessories must be included, including manuals, lens cloths, batteries, caps, sunshades, tools, and any other included items
Products showing evidence of mounting, cosmetic damage, field use, or modification are not eligible for return.
We strongly recommend retaining all original packaging until you are certain you will keep the product.
3. Return Authorization & Shipping
All returns require prior authorization from Apex Optics. Unauthorized returns may be refused.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
Returned products must be shipped using a trackable and insured method. Apex Optics is not responsible for items lost or damaged in transit.
4. Inspection & Refunds
All returned products are subject to inspection upon receipt.
If a return is approved, refunds will be issued exclusively to the original payment method used at checkout. Refunds are processed within 3 business days of approval. Processing times beyond this may vary depending on your payment provider or financial institution.
Refunds will not be issued to alternate payment methods, third parties, or via store credit unless explicitly stated in writing by Apex Optics.
For purchases made using third-party payment services or buy-now-pay-later providers, refunds are processed in accordance with the provider’s policies and timelines. Apex Optics is not responsible for delays caused by payment processors or financing providers.
5. Sale & Promotional Items
Sale or promotional items are refunded at the original purchase price and original transaction currency, issued to the original payment method.
6. Warranty & Exchanges
Defective or malfunctioning products are handled under the Apex Optics Warranty Policy.
Warranty claims must be initiated through the Apex Optics Support Portal. Repair or replacement is provided at Apex Optics’ discretion and subject to warranty terms.
7. Order Cancellations
Orders canceled prior to shipment may be canceled without penalty.
Orders canceled after shipment are subject to a 5 percent administrative cancellation fee, deducted from the refund amount.
8. Payment Processing & Third-Party Providers
Payments are processed by third-party payment providers including, but not limited to, Stripe, PayPal, and Sezzle.
By completing a purchase, you authorize Apex Optics and its payment providers to charge your selected payment method for the total purchase amount, including applicable taxes, shipping, and fees.
Apex Optics does not store full payment card details. Payment information is handled directly by the applicable payment provider in accordance with their security and privacy policies.
Disputes, reversals, or chargebacks initiated through a payment provider are subject to review under both these Terms & Conditions and the provider’s policies.
9. Chargebacks & Payment Disputes
You agree to contact Apex Optics Support and allow reasonable opportunity for resolution prior to initiating a chargeback, payment dispute, or claim through a payment provider.
Chargebacks initiated for products delivered as described, for issues covered under our return or warranty policies, or without first contacting Apex Optics Support may be considered unauthorized or abusive.
Apex Optics reserves the right to contest chargebacks using transaction records, shipping confirmation, and customer communications, recover administrative costs and dispute fees, and restrict or terminate future purchasing privileges.
Fraudulent or bad-faith disputes may be reported to payment processors and fraud prevention services.
10. Buy Now, Pay Later Purchases
If you select Sezzle or another buy-now-pay-later service at checkout, your payment agreement is between you and the provider.
Apex Optics fulfills orders according to these Terms & Conditions regardless of financing method. Refunds for buy-now-pay-later purchases are issued to the provider and applied according to their policies.
Apex Optics is not responsible for installment schedules, interest, or late fees charged by financing providers.
11. Order Fulfillment & Delivery Confirmation
Orders are considered fulfilled upon transfer to the shipping carrier. Tracking data and carrier delivery confirmation constitute proof of delivery for dispute resolution purposes.
Apex Optics is not responsible for delays caused by carriers, customs processing, weather events, or force majeure circumstances.
12. Assumption of Risk & Limitation of Liability
Apex Optics products are intended for use by knowledgeable and responsible individuals.
To the maximum extent permitted by applicable law, Apex Optics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including personal injury, property damage, loss of use, or loss of profits.
Apex Optics’ total liability shall not exceed the original purchase price of the product giving rise to the claim.
13. Export Control & Lawful Use
You acknowledge that Apex Optics products may be subject to export control laws and regulations of Canada, the United States, and other jurisdictions.
You agree not to export, re-export, transfer, or resell any product in violation of applicable laws, sanctions, or embargoes.
You represent that you are not listed on any denied-party or restricted-entity list and will use Apex Optics products only for lawful purposes.
14. Indemnification
You agree to indemnify, defend, and hold harmless Apex Optics and its owners, officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses arising from misuse of any product, violation of these Terms, or violation of applicable laws.
15. Arbitration & Class Action Waiver (United States Only)
If you are located in the United States, any dispute arising from these Terms or your purchase shall be resolved through final and binding arbitration on an individual basis.
You waive any right to participate in a class action, class arbitration, or representative proceeding. If this waiver is found unenforceable, the arbitration requirement shall be null and void.
16. Governing Law & Venue
Canadian customers are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, with exclusive jurisdiction in Calgary, Alberta.
United States customers are governed by the laws of the State of Wyoming, without regard to conflict of law principles, with venue exclusively in Wyoming.
17. Modifications & Severability
Apex Optics reserves the right to modify these Terms at any time. Changes take effect immediately upon publication.
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Information
For questions regarding these Terms & Conditions, returns, refunds, or warranties, please contact Apex Optics Support.
